They have no problem getting you on a monthly payment, but good luck if you ever need to make changes or speak to customer service in any meaningful way. I have had Blue Shield for 2 years and have hardly used it because again, I’m in good health. When I’ve done everything correctly and on time. Consequently my wife has been uninsured for 2 months. Instead, I’ve been on hold for probably a total of at least 10 hours, had my calls dropped countless times, and the customer service is the most ruthlessly ineffective bunch of liars I have ever had the utter misfortune of speaking to. We’re both in our thirties in good health, it should have been a simple process. I have been trying to add my wife to my plan for 2 solid months. Please fix it.Īwful, despicable company that should be forcibly removed from the marketplace. So the app simply shows the web page with no way to sign up for an online account. The same screens are visible from the website with no way to continue. Then one thinks that going to the website is better but it’s not. The refresh button starts over by clearing out your information, and the done button simply closes out the screen and takes you back to the start page. But no option to select your name and continue. You just end up on a dead screen where the only buttons are on the top (the done button and refresh button). But there is no option to select my name or continue. Please confirm it’s you.” And yes it has my name below. Perfect, correct? It states “We found a member who matches the information you entered. So I pulled out my new card and enter my member ID and DOB, and it finds me. They are instructed to use r the ID# from the card. One cannot crest an account using their SSN because an email account is not on file. So I have spent 30 minutes to no avail trying to create my account. We just started with Blue California this year (switched from another carrier). Restarted app and the phone but the app is flawed. Not possible to create a new account from app ©Blue Shield of California is an independent member of the Blue Shield Association. This app is intended for use by Blue Shield of California and Blue Shield Promise Health Plan members who are residents of California. Touch ID is now available for members using compatible devices. Quickly access your member information without having to type in your username password.Learn about our benefit discount programs, like dental, vision and pharmacy.View your benefits, including information on custom benefits, general exclusions and benefit maximums.Review family members on your plan and see their personal information.
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